Service Request Form

To ensure we can provide the best possible service we require you to complete this form. Make, model and serial number, along with other essential information must be included for an accurate request to be created. To secure a call, you must also have an account with Stoddart.

THIS FORM MUST BE COMPLETED OR REQUEST CANNOT BE PROCESSED

* Contact person on site

* Site Contact Email Address
* Business Name

* Street Address
* Suburb

* State
* Post code

* Phone
Mobile

Equipment Type
* Brand

PNC number
* Model number

Serial no
Opening Hours

Purchase Date

Please keep a copy of your tax invoice or delivery docket as proof of purchase for future reference.
Company purchased from
Has the following been checked
- Electrical power supply
- Gas
- Water supply
* Description of fault
Please be as specific as possible as this will help us identify and solve the problem quickly.
Attach Relevant Document (if required)

Relevant documents could include: Purchase orders, Proof of Purchase, etc.

Attach Relevant Image (if required)

Relevant images could include but are not limited to: Product photos, Part photos, Photos of error code or fault, etc.
* Do you currently have an account with Stoddart?
- Yes
- No
Payment will have to be made via Credit Card at completion of service work.

Please be aware that all service payments are payable on site under COD terms.
* Your Name

* Your Email Address

* Required Fields

PLEASE NOTE: Service call-outs take place Mondays to Friday between 7:30am and 4:00pm (except public holidays). Any calls outside these times will be subject to penalty rates. Certain items such as glass components and light fittings are not covered under warranty. Claims for non-covered parts, no faults found, travel over 50km or other items outside our standard terms and conditions will be chargeable. All service related charges will be COD terms - payable on site.

Contact Stoddart Customer Service on 1300 307 289 or email service@stoddart.com.au