Information on how we protect supplier payments against fraud and error
All of our suppliers of goods and services are required to provide business information to Eftsure for independent verification before conducting business with, and getting payment from us.
Eftsure processes, in particular, the verification phone call made to new suppliers, assure that your details are genuine and accurate.
Business information required for verification includes:
- bank details
- trading name
- GST registration
- company contact
Supplier onboarding and data management
We’ve introduced a new system for the set-up and management of supplier data.
Provided by Eftsure, the system is robust and recognised for protecting supplier payments against fraud and error by validating ABN, GST registration status and bank account details to ensure payments are made to the intended recipient.
Commencing 1 December 2022, every supplier conducting business with us will need to provide this information through the Eftsure portal.
Eftsure is an independent, real-time, continuous controls monitoring system designed to manage supplier onboarding and data management.
Supplier data provided during onboarding is verified by Eftsure to ensure that only legitimate information is entered into our finance system.
Eftsure is used by organisations including 7-Eleven, Laing O’Rourke, Bega, Alfred Health and Griffith University.
Eftsure guidance for new suppliers
As part of the onboarding process, you will be asked by our accounts team to supply your company name, and email address.
You will then receive an email invitation from Eftsure asking you to register your details as a new supplier, including your:
- Company name
- Bank account details.
After you have registered your details, you may receive a call from an Eftsure team member (usually within 24-48 hours) to verify that the details are correct.
You will receive a confirmation email from Eftsure when your data has been verified.
How to change your data with Eftsure
It is your responsibility to ensure your details are up to date. Please notify us immediately if your details change, or if you notice any discrepancies.
To update your details, please contact our accounts team and ask them to send you an ‘Eftsure change request’.
You will then receive an email from Eftsure with a link to update your data in their portal, and then a confirmation email once your data has been verified.
Depending on the data to be updated, you may receive a phone call from an Eftsure team member to verify your details over the phone before you receive a confirmation email.
For more information about our processes, please call our accounts team on (07) 3440 7600.
For any Eftsure specific technical issues, contact Eftsure technical support, on 1300 985 976.