View our current COVID-19 Survival Sales Flyers in our Flyer Bookshelf


Important Update for Melbourne Stage 4 restrictions - 7th August 2020


Dear Customers,

With Stage 4 restrictions in force in Melbourne, a number of changes are being implemented: 

South Oakleigh


The South Oakleigh location will be temporarily closed from Friday 07/08 and will reopen on Monday 10/08 for warehouse operations only.   

Warehouse

From Monday 10/08, our warehouse at South Oakleigh will operate Mondays to Fridays - 8am to 3pm. The warehouse is strictly open for trade collection or dispatch only. 

Administration/Sales Support Staff

Our admin and sales support staff will be operating remotely with reduced hours and will not be in attendance at the South Oakleigh office: 

Monday 10am-2pm and Tuesday to Friday 10am-1pm 

Sales Team and Demonstration Kitchen/Showroom

Our showrooms and demonstration kitchen are closed to customers until further notice. The Stoddart Sales Representatives will not be able to visit dealers or end users, in compliance with restrictions. The sales team is available for phone and video calls via appointment.   

 

Stoddart Infrastructure - Williams Landing

Sales Team

The Stoddart Infrastructure and Town & Park team have been working remotely for the past month, with the office at Williams Landing closed until further notice. They will also not be able to visit clients, in compliance with restrictions. The Infrastructure sales team is available for phone and video calls via appointment.   


Stoddart Head Office


The Stoddart factory in Brisbane is operating at 100% capacity and production and continues manufacturing and supply of products to all our customers in Victoria and across Australia.   

We encourage you to review our online resources at www.stoddart.com.au which is accessible at all times, where brochures, drawings, videos and CAD files are available that will help you appreciate the extent of our business and products. 


Please stay safe - we will get through this together and we look forward to working closely with you on the other side.


Sincerely,

Stoddart

 


An Important Update from Stoddart on COVID-19 - 27th March 2020


Dear Partner,


A lot has changed in the world over the 7 days since we last communicated with you. We hope that everyone remains healthy and are coping with the immense stress and challenges that this crisis brings us on a daily basis. We thought it important to update you on our Stoddart’s current status and response to COVID-19.

  • Our manufacturing facility in Brisbane remains fully operational and has capacity to meet your needs. Our response plan has been fully enacted to ensure the safety of our staff and that of our partners.
  • Our warehouses around the country are all open, stocked and ready to deliver.
  • Our R&D team has been developing new products to meet the demands being brought about as a result of the crisis. Continue to watch this space.
  • Our IT team have been developing our ability to work remotely to ensure business continuity as the situation develops further.
  • Our Marketing team have been putting together on-line packages to assist customers to find the most relevant Stoddart products to the needs created by Covid19.
  • Our Customer Service, Spare Parts team and national service network are here to support whenever you require them and will continue to be here throughout.

 

Our thoughts are with all of you, your staff and their families as we navigate our way through this as a community. Rest assured that we are here to help, and we thank you for your ongoing support.

Yours sincerely,

Stoddart

View the Operations Update PDF

 


 

An Important Update from Stoddart on COVID-19 - 18th March 2020


 

Here at Stoddart we’ve been closely tracking every new development related to coronavirus (COVID-19) and have been in constant contact with officials for guidance.

Our top priority has been the health and wellbeing of our employees, customers, suppliers and the broader communities in which we operate. We know that every decision we make has broader impacts and we are committed to being both responsible and focused on navigating these challenging times with everyone’s safety in mind.

We are working hard to ensure continued uninterrupted supply of our products and services to you and provide the following updates on what we are doing in keeping your and our safety in mind:

  • Currently, we do not believe Stoddart is in a situation that puts our raw materials and/or product components at risk for manufacturing.
  • Our manufacturing facility is 100% operational and we are regularly monitoring our supply chain to identify if there is any risk of potential delays to our customers.
  • The Karawatha QLD warehouse and our other state warehouses are fully operational.

 

Until further notice, as mandated for self-quarantine and public access and to help keep our team safe, we are limiting visitors to our sites. In the first instance, we ask that any of the following groups do not visit:

  • Anyone who is experiencing a fever, sore throat, shortness of breath or flu like symptoms
  • Anyone who has returned from overseas travel in the last 14 days
  • Anyone who has been asked to self-quarantine
  • Anyone who has been in close contact with someone who is confirmed or suspected to have COVID19
 
  • We also prefer that any non-essential visits are conducted over the telephone or via video conferencing.
  • Any visitors to our sites will be screened, asked to complete a declaration and comply with our hygiene requirements prior to entry. Deliveries to and from our sites will be separated with no physical contact.
  • We have implemented social distancing measures in our facilities to keep our staff and our visitors isolated from each other. We ask that staff and visitors refrain from shaking hands and maintain a 1.5m distance from each other.
  • We are making arrangements where possible to provide our teams access to flexible working arrangements to ensure continuity and keep our environment and people safe.

 

If you are seeking up-to-date and reliable information regarding COVID-19, we encourage you to visit the following websites:

 

We thank you for your support and we will keep you informed as new information becomes available.


Stoddart Management Team