Warranty Claim

To lodge a warranty claim, please complete the below fields.

Make, model and serial number along with other essential information must be included to ensure we can have your equipment up and running as soon as possible.

Alternatively, if you would like to download a hardcopy to lodge the claim at a later date,  click here.

  • Please keep a copy of your tax invoice or delivery docket as proof of purchase for future reference.

  • Relevant documents could include: Purchase orders, Proof of Purchase, etc.

    Relevant images could include but are not limited to: Product photos, Part photos, Photo of error code or fault, etc. (must be under 300kb)

  • PLEASE NOTE: Warranty call-outs take place Mondays to Fridays between 7:30am and 4:00pm (except public holidays). Any calls outside these times will be subject to penalty rates. Certain items such as glass components and light fittings are not covered under warranty. Claims for non-covered parts, no faults found, travel over 50km or other items outside our standard terms and conditions will be chargeable. Any chargeable items will be COD terms – payable onsite.

* Required Fields